Privacy Policy & Cookies

PERSONAL INFORMATION COLLECTED

Your contact details are private, and we are committed to protecting them. In summary:

  • We will not pass personal information to another party without your consent other than for processing your order.

  • We will not disclose any information we have gathered about you other than for processing your order.

  • We will correct any inaccurate information we hold about you.

  • We will delete all your information at your request.

Along with our business and internal computer systems, this website is designed to comply with the following national and international legislation with regards to data protection and user privacy:

  • UK Data Protection Act 1988 (DPA)

  • EU Data Protection Directive 1995 (DPD)

  • EU General Data Protection Regulation 2018 (GDPR)

WHAT INFORMATION IS BEING COLLECTED AND WHY?

This website collects and uses personal information for the following reasons:

SITE VISITATION TRACKING

Like most websites, this site uses Google Analytics (GA) to track user interaction. We use this data to determine the number of people using our site, to better understand how they find and use our web pages and to see their journey through the website.

Although GA records data such as your geographical location, device, internet browser and operating system, none of this information personally identifies you to us. GA also records your computer’s IP address which could be used to personally identify you but Google do not grant us access to this. We consider Google to be a third party data processor.
GA makes use of cookies, details of which can be found on Google’s developer guides.

Disabling cookies on your internet browser will stop GA from tracking any part of your visit to pages within this website.

CONTACT FORMS AND EMAIL LINKS

Should you choose to contact us using the contact form on our Contact us page or by corresponding with us by phone, e-mail, none of the data that you supply will be stored by this website or passed to / be processed by any of the third party data processors. Instead the data will be collated into an email and sent to us over the Simple Mail Transfer Protocol (SMTP). Our SMTP servers are protected by TLS (sometimes known as SSL) meaning that the email content is encrypted using SHA-2, 256-bit cryptography before being sent across the internet. The email content is then decrypted by our local computers and devices.

The personal information you provide may include your name, e-mail address and telephone number as well as other information about yourself to enable us to provide you with a quotation.

Data that you share with us when creating an account or placing an order is stored within this website and associated database. Data that you provide is sent in an encrypted format via SSL (Secure Sockets Layer).

When you give us information about another person, you confirm that they have appointed you to act for them and to consent to the processing of their personal data.

HOW WILL WE USE THE INFORMATION ABOUT YOU?

We receive and store any information you enter on our website (for example when you create an account or place an order) or provide us via email or telephone.

If you opt to join our mailing list your name and email address will stored by our mailing list provider.

We use the information that you provide for such purposes as:

  • To contact you, whether by email, phone or newsletters / mailshots.

  • To provide our service to you.

  • To alert you to special offers.

  • To disclose the information if required by law.

We will only ever use your personal information to respond to information requests and provide our services to you.

WHO WILL IT BE SHARED WITH?

We will never sell, rent or otherwise distribute or make public your personal information.

We will not share your information with any external organisations other than for the above purposes.

We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

YOUR RIGHTS

You may exercise your right to have your personal data removed from our records at any time by contacting us at info@crgdirect.co.uk or by the methods explained at the end of this notice.

You have a right to ask for a copy of your information and to correct any inaccuracies.

LINKS TO OTHER WEBSITES

Please be aware that we are not responsible for the privacy practices of such other sites. We encourage our users to be aware of this when they leave our site and to read the privacy statements of each and every web site that collects personally identifiable information.

DATA BREACHES

We will report any unlawful data breach of this website’s database or the database(s) of any of our third party data processors to any and all relevant persons and authorities within 72 hours of the breach if it is apparent that personal data stored in an identifiable manner has been stolen.

DATA CONTROLLER

The data controller of this website is:

CRG Direct Ltd

Whose registered office is:

CRG Direct21-23 East St Fareham PO16 0BZ

Telephone: 0330 133 2497

Email: info@crgdirect.co.uk

CHANGES TO OUR PRIVACY POLICY

This privacy policy may change from time to time inline with legislation or industry developments. We will not explicitly inform our clients or website users of these changes. Instead, we recommend that you check this page occasionally for any policy changes.

COOKIES NOTICE

Like many other websites, this website uses cookies which are text files placed on your computer.

No personally identifiable information is saved unless an enquiry, registration or other form on the website is submitted.

Information that is stored following a form submission such as your name, email, address, telephone and login details can be retrieved, using cookies, on subsequent visits for your convenience. However our cookies may be safely rejected or deleted.

We use Google Analytics to help us analyse how visitors use the website. This tool collects standard Internet log information and visitor behaviour information in an anonymous form. The information generated is transmitted to Google. This information is then used to evaluate the website and to compile statistical reports on activity.

For more information about cookies please visit AboutCookies.org.