Terms of service.
These terms and conditions ("Terms") apply to your use of our website and any content, products, or services available on or through our website. By using our website, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our website.
Use of our website: You agree to use our website only for lawful purposes and in a manner that does not infringe on the rights of any third party. You are solely responsible for any content you post on our website.
Privacy Policy: We take your privacy seriously and comply with all relevant data protection laws, including the General Data Protection Regulation (GDPR). Our Privacy Policy explains how we collect, use, and protect your personal data. By using our website, you consent to our collection and use of your personal data as described in our Privacy Policy.
Intellectual Property: The content on our website, including but not limited to text, graphics, images, logos, and software, is the property of our company or our licensors and is protected by copyright and other intellectual property laws. You may not reproduce, distribute, or modify any content on our website without our prior written consent.
Limitation of Liability: We will not be liable for any damages arising from your use of our website or any content, products, or services available on or through our website. This includes direct, indirect, incidental, special, or consequential damages.
Governing Law: These Terms are governed by and construed in accordance with the laws of the UK. Any dispute arising from these Terms or your use of our website will be resolved in accordance with UK laws.
Contact Submissions: By submitting our contact forms or requesting a quote, you permit our team to contact you. If you would no longer like to be contacted or have changed your mind about requesting a quote, just let us know and we will cease communications.
Amendments: We reserve the right to amend these Terms at any time without notice. Your continued use of our website after any amendments to these Terms will constitute your acceptance of such amendments.
GDPR:
Data Controller: We are the data controller for any personal data you provide to us.
Lawful Basis: We process your personal data on the lawful basis of your consent and/or our legitimate interests in providing you with our products and services.
Data Processing: We process your personal data for the purposes of providing you with our products and services, communicating with you, and complying with our legal obligations.
Data Sharing: We may share your personal data with third-party service providers, such as payment processors and shipping companies, for the purposes of providing you with our products and services.
Data Retention: We will retain your personal data for as long as necessary to provide you with our products and services, and as required by law.
Your Rights: You have the right to access, correct, and delete your personal data, as well as the right to object to or restrict our processing of your personal data. Please contact us if you wish to exercise any of these rights.
Complaints: If you have any complaints about our processing of your personal data, please contact us. You also have the right to lodge a complaint with the relevant data protection authority.
COMPLAINTS POLICY
The business always endeavours to provide the best service for every customer. However, on rare occasions, there may be times where a customer may not be completely satisfied. To ensure the business is able to put things right as soon as possible, please read our complaints procedure below. The business will then be able to respond promptly to ensure complete satisfaction.
As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out based on the contract terms and the high standards the business aims to achieve.
In the unlikely event there is anything you are not completely satisfied with, please contact the business as soon so the problems can be rectified as soon as possible.
Our Procedure
Either call, email or write* to us. The business aims to respond within 5 days of receiving your complaint and where possible, will provide you with a date to remedy any issues raised.
Where the business is unable to resolve your complaint using the business complaints procedure, as a Which? Trusted Trader we use Which?’s dispute resolution Provider for dispute resolution. In the unlikely event that the business cannot remedy your complaint to your satisfaction you may wish to refer your complaint to them. If you wish to do so please contact Which? Trusted traders in the first instance on 02922670040.